Terms and Conditions

1. Acceptance of Terms

By accessing and using the Visita Monserrate website (hereinafter, "the Site"), operated by 125 Ventures LLC (domiciled in Sheridan, Wyoming, United States), and by making purchases through it, you accept these terms and conditions in their entirety. The processing of your personal data is described in our Privacy Policy. If you disagree with any part of these terms, please do not use our services.

2. Who We Are

Visita Monserrate is a digital platform operated by 125 Ventures LLC, a limited liability company organized under the laws of the State of Wyoming, United States. Through the Site, users may purchase, in advance, tickets for access to Cerro de Monserrate, located in Bogotá, Colombia.

• Intermediation in the acquisition of tickets for the funicular and/or cable car at Cerro de Monserrate
• Digital ticket delivery via email
• Information on hours, access, and complementary services
• Updated information on schedules and services

3. Purchase Process

By making a purchase on the Site, you represent that:

• You are of legal age or have the authorization of a responsible adult
• The information you provide is truthful, accurate, and complete
• You are authorized to use the selected payment method
• You accept the price and conditions of the selected product

4. Prices and Payments

Prices are displayed in the currency selected by the user. Accepted payment methods include credit cards, debit cards, and other electronic payment methods enabled on the platform.

Prices may change without prior notice. However, once a purchase is confirmed, the price actually paid will be honored.

5. Ticket Delivery

Once payment is confirmed, tickets are delivered digitally by email to the registered address, typically within 15 minutes. If you do not receive your tickets within that timeframe, please check your spam folder and write to us at info@visitamonserrate.com so we can help.

• Email to the registered address

Tickets are non-nominative: the QR code presented at the access point is sufficient for entry. Tickets may be transferred to another person for personal (non-commercial) use; commercial resale is prohibited.

6. Cancellations, Changes, and Refunds

Cancellation and refund requests are evaluated according to the following reference conditions:

• Cancellations requested more than 48 hours before the planned visit date: up to 80% refund
• Cancellations requested 48 hours or less before the visit: non-refundable as a general rule
• If access to Cerro de Monserrate or the funicular/cable car services is affected by events of force majeure: rescheduling or a full refund, at the user's choice

7. Use of the Service at Cerro de Monserrate

During your visit to Cerro de Monserrate, you must:

• Present a valid ticket in digital or printed format upon entry
• Respect the operating hours, capacity limits, and rules in force at the site
• Follow the instructions of the site's operations and security staff
• Take care of the facilities, cultural heritage, and natural surroundings of Cerro de Monserrate
• Refrain from activities that endanger your safety or the safety of other visitors

8. Customer Service and Limitation of Liability

Visita Monserrate handles customer service directly for any question, concern, or claim related to purchases made through the Site. If something does not turn out as expected — before, during, or after your visit — please write to us at info@visitamonserrate.com. We will work with you to find a solution.

• Temporary service closures for maintenance or weather conditions
• Changes in operating hours
• Incidents occurring during the visit
• Loss or theft of personal belongings

9. Intellectual Property and Trademarks

All content on the Site, including text, design, graphics, the Site's logos, code, and original editorial materials, is the property of 125 Ventures LLC or its licensors and is protected by applicable intellectual property laws. Its reproduction, distribution, or commercial use without prior written authorization is prohibited.

10. Modifications to the Terms

We reserve the right to modify these terms and conditions at any time. Modifications take effect upon their publication on the Site. Continued use of the Site after a modification is published constitutes acceptance of the modified terms.

11. Governing Law and Venue

These terms and conditions are governed by and construed in accordance with the laws of the State of Wyoming, United States of America, without regard to its conflict-of-laws rules. Subject to the arbitration clause below, any dispute not subject to arbitration shall be brought exclusively in the state courts located in Sheridan County, Wyoming, or in the United States District Court for the District of Wyoming, and the parties irrevocably submit to the personal jurisdiction of such courts.

12. Contact

For any inquiries related to these terms and conditions, you can write to us at info@visitamonserrate.com.