Privacy Policy

1. Introduction

At Visita Monserrate, we are committed to protecting our users' privacy. This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our website and services.

By using our services, you consent to the processing of your personal data as described in this policy.

2. Data Controller

The controller responsible for your personal data is:

3. Information We Collect

We collect the following types of information:

3.1 Information provided by the user

• Full name
• Identity document
• Email address
• Phone number
• Payment information (securely processed by third parties)

3.2 Automatically collected information

• IP address
• Browser and device type
• Pages visited and browsing time
• Cookies and similar technologies

4. Purposes of Processing

We use your personal information for the following purposes:

• Process and confirm your ticket purchases
• Send tickets and confirmations by email
• Provide customer support
• Send information about promotions and updates (with your consent)
• Improve our services and user experience
• Comply with legal and tax obligations
• Prevent fraud and ensure security

5. Legal Basis for Processing

The processing of your personal data is based on:

• Contract performance: to process your purchase and deliver the acquired services
• Consent: for sending commercial communications
• Legitimate interest: to improve our services and prevent fraud
• Legal obligation: to comply with legal and tax requirements

6. Sharing Information

We may share your personal information with:

• Payment processors: to securely complete transactions
• Service providers: who help us operate our site and services
• Authorities: when required by law

We do not sell, rent, or share your personal information with third parties for marketing purposes without your express consent.

7. Data Security

We implement technical and organizational security measures to protect your personal data, including:

• SSL/TLS encryption for all data transmissions
• Secure storage on protected servers
• Restricted access to personal data
• Continuous security monitoring

8. Cookies

We use cookies and similar technologies to improve your browsing experience. You can configure your browser to reject cookies, although this may affect some site functionality.

Types of cookies we use:

• Essential cookies: necessary for the site to function
• Performance cookies: to analyze site usage
• Functionality cookies: to remember your preferences

9. Your Rights

In accordance with Colombian law, you have the right to:

• Access: know what personal data we hold about you
• Rectification: correct inaccurate or incomplete data
• Deletion: request the deletion of your data
• Revocation: withdraw your consent at any time
• Objection: object to the processing of your data for certain purposes

To exercise these rights, contact info@visitamonserrate.com

10. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes described in this policy and to comply with legal obligations. Generally, transaction data is retained for 5 years in accordance with Colombian tax regulations.

11. Minors

Our services are intended for adults. We do not intentionally collect information from minors under 18 years of age without the consent of their parents or legal guardians.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through our website or by email. We recommend reviewing this page regularly.

13. Contact

If you have questions about this Privacy Policy or about the processing of your personal data, contact us:

Email: info@visitamonserrate.com