Privacy Policy

1. Introduction

At Tiquetes Monserrate, we are committed to protecting our users' privacy. This Privacy Policy describes how 125 Ventures LLC collects, uses, stores, shares, and protects the personal information of users of the Tiquetes Monserrate website (hereinafter, "the Site").

By using our services, you acknowledge that you have read this Policy and consent to the processing of your personal data on the terms described here.

2. Data Controller

The controller responsible for your personal data is:

3. Information We Collect

We collect the following categories of information:

3.1 Information provided by the user

• Full name
• Type and number of identity document or passport
• Email address
• Phone number
• Payment information (securely processed by third parties)

3.2 Information collected automatically

• IP address
• Browser and device type
• Pages visited and time spent browsing
• Cookies and similar technologies

4. Purposes of Processing

We use your personal information for the following purposes:

• Process and confirm ticket purchases
• Send tickets and confirmations by email
• Provide customer service and support
• Send information about promotions and updates (when authorized by the user)
• Improve our services and the user experience
• Comply with legal, accounting, and tax obligations
• Prevent fraud and maintain platform security

5. Legal Basis for Processing

The processing of your personal data is based on:

• Performance of a contract: to process your purchase, deliver the tickets, and provide the services acquired
• Consent: for sending commercial communications and for ancillary processing
• Legitimate interest: to improve our services, analyze use of the Site, and prevent fraud
• Legal obligation: to comply with legal, accounting, and tax requirements

6. Whom We Share Your Information With

We may share your personal information with the following categories of third parties, only to the extent necessary:

• Payment processors: to securely complete transactions; these processors receive card information directly, which we do not store.
• Service providers: such as hosting, email, analytics, and customer support providers, who act as data processors under our instructions.
• Competent authorities: when required by applicable law, court order, or legitimate request by a public authority.

We do not sell or rent your personal information to third parties for marketing purposes.

7. International Transfers

Because 125 Ventures LLC is organized in the United States and operates the Site for users in different countries, your personal data may be transferred to, stored, and processed in the United States, Colombia, or other countries in which we or our service providers have operations. We implement reasonable safeguards to protect your data during such transfers, in accordance with applicable law.

8. Data Security

We implement reasonable technical and organizational measures to protect your personal data, including:

• SSL/TLS encryption for all data transmissions
• Storage on protected servers with access control
• Restricted access to personal information by authorized personnel
• Continuous monitoring and review of security practices

No internet-based system is absolutely secure; although we employ reasonable measures, we cannot guarantee absolute security.

9. Cookies

We use cookies and similar technologies to improve the browsing experience, remember preferences, and analyze use of the Site. You can configure your browser to refuse cookies, although doing so may affect the functioning of some features of the Site.

Types of cookies we use:

• Essential cookies: necessary for the Site to function
• Performance cookies: to analyze use of the Site on an aggregate basis
• Functionality cookies: to remember your preferences

10. Your Rights

Subject to applicable law, you may exercise the following rights over your personal data:

• Access: know what personal data we hold about you
• Rectification: correct inaccurate or incomplete data
• Erasure: request deletion of your data, subject to legal retention obligations
• Withdrawal of consent: withdraw your consent at any time, without affecting the validity of prior processing
• Objection: object to the processing of your data for certain purposes
• Portability: receive your data in a structured, commonly used format

To exercise these rights, you may write to us at info@visitamonserrate.com. We will respond to your request within the timeframes provided by applicable law.

11. Additional Information for California Residents

If you are a resident of the State of California (USA), the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), grants you additional rights over your personal data, including the right to know the categories of data collected, to request its deletion or correction, to opt out of its "sale" or "sharing," and not to be discriminated against for exercising these rights.

125 Ventures LLC does not sell or share personal data in the sense defined by the CCPA/CPRA. To exercise your rights as a California resident, you may contact us at info@visitamonserrate.com.

12. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this Policy and to comply with applicable legal obligations. As a reference, transaction data is retained for up to five (5) years to meet accounting and tax obligations; marketing contact data is retained until the user withdraws consent; and browsing data is retained for up to twelve (12) months.

13. Minors

Our services are intended for persons aged 18 and older. We do not intentionally collect personal information from minors without the consent of their parents or legal guardians. If you become aware that a minor has provided personal data without proper authorization, please notify us so that we can delete it.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes through the Site or by email. We recommend reviewing this page regularly. The date of the last update appears at the beginning of this document.

15. Contact

If you have questions, comments, or requests related to this Privacy Policy or to the processing of your personal data, you may contact us at:

Email: info@visitamonserrate.com